Contact us

Please select what you would like to contact us about:

• Home insurance 
• Travel insurance 
• Car insurance 
• Pet insurance 
• General enquiry 
• Jobs 
• Media 
• Complaints 

Home Insurance 

If you have a question about Home insurance you can get in touch with us by phone, email, post or even in person.

Phone 

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Email 

Travel Insurance 

If you have a question about Travel insurance you can get in touch with us by phone or email.

Phone 

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Email 

Car Insurance 

UIA Car Insurance is available to new customers, all existing UIA insurance policyholders, their family and members of Usdaw, NASUWT, CWU, BFAWU, RMT, FBU, NAPO and Ramblers. 

If you have a question about Car insurance you can get in touch with us by phone or email.

Phone 

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Email 

Pet Insurance 

If you have a question about Pet insurance you can get in touch with us by phone.

Phone 

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

General Enquiry 

If you have a General Enquiry you can get in touch with us by phone, email, post or even in person. If you have a complaint please look at our How to Complain section

Phone 

For quality and protection purposes, your call will be recorded. UIA exchange information with other insurance companies and the police to prevent fraud.

Email 

Post 

If you prefer, you can write to us at:

UIA (Insurance) Ltd
Kings Court
London Road
Stevenage
Herts SG1 2TP
UK

In Person
How to find us:

1. Leave A1(M) at J7 (South Stevenage)
2. Follow A602, Broadhall Way, until you reach a roundabout
3. Left into A1072, Gunnels Wood Road. (Stay in left hand lane to avoid entering underpass)
4. At next roundabout, turn right into Six Hills Way
5. At next roundabout, turn right into B197, London Road
6. Drive past six grass hills on your right. Turn right at the mini-roundabout for UIA offices, Kings Court
7. Kings Court is the red brick building with a large round window in the centre, opposite Asda
8. Enter the main reception, bear right and you'll see UIA's reception behind mirrored doors

Find us with Google Maps.

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How to Complain 

We always try to give you the best possible service, but we know that occasionally problems can occur.  If you need to make a complaint please email us at complaints@uia.co.uk, alternatively you can can call us on 01438 761764 or write to us at the above address and we'll investigate. We try to resolve complaints fairly and as quickly as possible. Download our Complaints Procedure 

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Media 

Our press office deals with editorial enquiries from print and broadcast journalists. For this service, please contact us by phone or email on:

Phone Jodie Scott 01438 761761
Email jodie.scott@uia.co.uk 

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*Opening hours shown exclude bank/public holidays, except for Claims services which operate 24/7.